Interview of Stephen Harper, Project Manager at Frank Roberts & Sons
HOW DID YOU COME IN CONTACT WITH HAYSSEN?
“In 2015, we sent a tender to several packaging companies including Hayssen Flexible Systems to replace our flow-wrapping equipment. Hayssen arrived at the top of our list for various reasons: its competitive price, the reliability and quality of the Rose Forgrove equipment, and the proximity of our facility to their factory.”
WHAT MATTERED TO FRANK ROBERTS & SONS?
“The most important thing for us was the reliability of the equipment, maintaining high hygiene standards and having the latest technology. Good customer service was also a top priority.”
WHAT CONVINCED YOU?
“We visited Hayssen Flexible Systems facility in Nottingham and were very impressed by how much you care. You care about the equipment you make, the people you work for and the people you work with. Hayssen wants to do the right thing, develop state-of-the-art machines and build a real partnership with their customers and that’s what we were looking for. You have a good ethos.”
“We are very pleased with the Rose Forgrove Integra flow wrapper, so much so that we decided to buy a second one this year. It is an efficient machine, easy to operate, and cost efficient. Hayssen Aftermarket Service assisted us up until the end with great care and efficiency. That’s exactly the type of relationship we wanted to have with our suppliers.”
A FINAL WORD
“Hayssen, keep doing what you’re doing! We recommend your services.”
Roberts Bakery is currently running 6-pack flat bread thins at 55-60 ppm, totalling 20,000 pieces per hour. With the second installation in November, they will double production capacity.